Lotte Duty Free Pay & Pick-Up Shopping Point Service Privacy Policy

 

Introduction

Collecting Your Personal Data

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect.

“Personal Data” means any information that relates to you from which it is practicable to ascertain your identity either directly or indirectly. Subject to applicable law, this may include the following:

i.) information you provide to us when you communicate by email or by phone to make purchases at Lotte Duty Free Pay & Pick-Up Point Shopping Service, participate in a survey, competition, prize draw, giveaway, which may include the following: 

o Name prefix (e.g., Mr., Ms.) and full name;

o Primary and secondary telephone numbers;

o Personal identifier (such as an identification card number); 

o Email address;

o **The name, personal identifier (such as an identification card number) and mobile numbers of any person you nominate to complete your purchase and collect products from  our store on your behalf; and

o Village of residence.

** Where you provide us with any Personal Data relating to any other person (such as any person you nominate to complete your purchase and collect products from our store on your behalf) you warrant and undertake that you have obtained and will maintain that person's consent to the collection and use of that person's Personal Data by us in accordance with this Privacy Policy and that you have explained to that person that their Personal Data must be processed by us in order to complete the purchase.

ii.)  information we collect as you browse our website, such as Location Data, Log Data, and page views.

"Location Data" means information regarding your location when you access the lottedutyfreeguamppp.com Site including the IP address of the device or Internet service you use to access the Site, the location of your device when you access the Site, and your activity status.

"Log Data" means technical information  we automatically collect when you use or access our website, whether through cookies or otherwise, including any unique identifier associated with your device, your browser settings and other information.

iii.) information we collect as you make requests to reserve products through our website, by email or by phone, including details of the products you have reserved.

iv.) information we collect when you purchase our products, including details of the products you have purchased, payment instructions, and other transaction details;

v.) information you provide to us through the website, by email or phone or when you interact with our customer service representatives (whether online or offline), in-store personnel and other personnel, such as your feedback, reviews, opinions or complaints about our website, or our products and services.

 

Purpose of Collecting Your Personal Data

We may use your Personal Data for any of the following purposes.

• to process your requests to purchase products or reserve products for subsequent purchase by you, including, as applicable, to process payments for products subsequently purchased and complete the delivery of products.

• to confirm your orders and to identify you OR the person you nominate to complete your purchase when you or your designee come to pay and collect your selection of reserved merchandise at our shop.  

• to meet our contractual obligations to our landlord and airport authorities;

• to process your purchases and perform tax operations in our physical store;

• to process your payment instructions when you purchase our products;

• for customer service including assessing any complaint or payment dispute;

• to detect and prevent crime including fraud or other violations of applicable law;

• to keep records as may be required of Lotte Duty Free Guam Pay & Pick-Up Point under applicable laws and regulations;

• to comply with applicable laws and regulations;

• for archival and backup purposes in connection with the ordering and sale of our products;

• to better understand how you access and use our Site in order to improve and personalize the presentation of  our website to you;

• to conduct research, statistical analysis and behavioral analysis in relation to the lottedutyfreeguamppp.com Site, shopping habits and our products;

• to allow you to participate in surveys and other activities about our products and services.

To the extent permitted by applicable law, we may also collect Personal Data for other purposes directly related to any of the foregoing and for any other purposes as may be agreed to between you and us from time to time.

We may from time to time also use aggregate information about our customers to analyze and develop the products and services we offer, the effectiveness of our advertising and marketing and for related purposes. This information will not identify any individual in particular.

Where we need to collect Personal Data required by applicable law, or under the terms of a contract we entered into with you, and you fail to provide that Personal Data requested by us, we may not be able to provide you the requested service or complete your transaction. 

 

 

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing of Your Personal Information

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Intellectual Property Protection

The materials displayed on this Web Site, including without limitation all editorial materials, informational text, photographs, illustrations, artwork and other graphic material, names, logos, trade marks and other marks, are the property of Lotte Duty Free Pay & Pick-Up Point or its licensors and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use. You agree not to adapt, store, display, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Lotte Duty Free Pay & Pick-Up Point. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or any other intellectual property right of Lotte Duty Free Pay & Pick-Up Point or any third party, to any such information, data, products or services.

Cookies

"Cookies" are a standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Any Web server (including this one) may store one or more cookies in your browser; or request your browser to transmit the data to the Web server. This Web Site may store cookies on your Web client in order to better serve you upon your subsequent visits to this Web Site. By using cookies, Web sites can track information about visitors' usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server. Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it.

The use of cookie storage is explained as follows:

1. What information is collected using cookies?

• account encrypted username;
• session ID – a temporary system identifier to ensure that the login status of the browser is maintained.

2. Does the information enables users to be identified?

• The session ID can be communicated to the server to establish the user login and retrieve customer details.

3. How the information is used?

• The encrypted username allows a user to visit the site later without requiring a login process.
• The session ID is used to sustain the user login during a site visit.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our Privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at LDFGPPP@lotte.net or by mail using the details provided below:

Lotte Duty Free Guam, LLC, P.O. BOX 24893, Barrigada GU 96921, United States

Last updated:  June 14, 2021